Tender for Telegram Bot programming

Terms of Reference

Position Title: Web Programmer

Classification: Consultant

IOM Project to which the Consultancy is contributing: Information Awareness Raising Campaign

Start Date: Expected in September 9, 2018

1. Background information:

Established in 1951, IOM, the UN Migration Agency, works closely with governmental, intergovernmental and non-governmental partners. IOM established its office in Kazakhstan in 1997. Since then, the Organization has been promoting humane and orderly migration for the benefits of all, providing services and advice to the government as well as to migrants. As the Country Office with Coordinating Functions for Central Asia, the IOM mission in Kazakhstan helps to address specific sub-regional migration issues and emerging trends in Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan and Uzbekistan, establishing priorities for project development in the country offices in the context of sub-regional strategies, policies and consultative processes. 

2. Introduction:

The introduction of bans on re-entering Russia for certain categories of foreigners is preventing more than two million individuals, mostly originating from Central Asia (CA), from return to Russia for a period ranging from three to even ten years. This situation has exacerbated return migration flows which have resulted in considerable challenges for stakeholders in Central Asian countries of origin, destination and transit including: (i) individual migrants facing growing vulnerabilities; (ii) governments challenged with the need to create additional job opportunities and provide social services (health, education, etc.) for returnees; (iii) societies as a whole coping with lower levels of remittances which have supported consumption for migrant families and finally; (iv) the international community and donors under obligations to implement preventative strategies and adequate assistance programmes to support vulnerable migrants and build capacity to support managed labour migration programmes.
These rapid shifts in migration trends in the region can lead to significant challenges for which CA governments currently lack the policies and capacities to adequately address including, (i) increased incidents of trafficking, smuggling and exploitation of migrants, (ii) increasing xenophobia and challenges in social cohesion, and (iii) the development of labour market imbalances and poor economic (re)integration in both countries of origin and destination. Furthermore, migrant workers are increasingly engaged in labour migration in the region and face a variety of unique vulnerabilities to exploitation based on the nature of the work they are often engaged in which tend to be removed from the public sphere, such as in agriculture and domestic work. Moreover, based on IOM’s (2016) assessment on ‘Migrant Vulnerabilities and Integration Needs in Central Asia’, the numbers of migrants in an irregular and/or vulnerable situation are likely to grow over the next decade.
Having said that, the vulnerability of migrant workers in Central Asia is exacerbated by the insecurity of their legal status since there is no such term as a ‘vulnerable migrant’ in legislation, not to mention referral mechanisms that enable vulnerable migrants to receive assistance and protection from relevant institutions, according to each individual’s specific needs. Thus, the first step toward effective protection is identifying those persons or groups of persons that, due to their characteristics and/or conditions, are considered to be in a vulnerable situation and most in need of assistance. Once they have been identified, it is possible to activate procedures to provide protection and assistance.
Consequently, governments of CA require further assistance to be able to meet the challenges and needs, and address the vulnerabilities of this growing segment of the migrant population. New approaches are required to ensure that, while addressing states’ security concerns, the rights of all migrants, and especially those in a vulnerable situation, must continue to be a core priority of all relevant policy and programmatic interventions.

3. Objective:
Therefore, the IOM Sub-Regional Office for Central Asia is launching Information Awareness Raising campaign in Kazakhstan. As part of the innovative approach for information awareness raising campaign IOM will developing its online services for travelling migrants, as well as migrant workers for any type of vulnerable situations. Due to high number of users of Telegram messenger, including potential and actual migrant workers, special Telegram Bot will be created. New Telegram bot aimed to provide information for big number of users with ability of responding in Russian, Uzbek, Kazakh, Kyrgyz and Tajik languages. Programmer will be responsible for design and maintenance of the channel for three month. The channel will be providing general information about migrant’s right, migration low, contact information in Kazakhstan and Russian Federation where migrants can address in vulnerable situations

4. Tasks to be performed under this contract:

The assignment will contribute to the development of the Guidelines for the identification and Referral Mechanism for Migrants in Vulnerable Situations, which will be subsequently shared with government and non-government counterparts.

The Consultant shall:

1. Design develop and activate Telegram Bot
2. Create Multilanguage Telegram Bot Menu. (Download Menu tree)
3. Organize short training for IOM about independent access to the Telegram Bot usage statistics.
4. Maintain Telegram Bot and insert all updates provided by IOM during three months.
5. Consult IOM staff on promoting, responding users request, Telegram Bot channel.

5. Tangible and measurable output of the work assignment

-  Creating a timeline for each milestone of the task in consultation with IOM;
-  Creating and development, menu, the name for each column, design and size of the information for each section in consultation with IOM;
-   Presentation of the final product within timeline agreed by IOM

6. Realistic delivery dates and details as to how the work must be delivered, and performance indicators:

    Timeline for each stage of the programming process  – September 1, 2018
2. Start programming process – September 9, 2018
3. Deliver preliminary product – September 15, 2018
4. Deliver and activate the final product – September – 20, 2018
5. Provide online training for IOM staff – September 25, 2018
6. Insert updates for three months. From September October to November.

7. Technical and behavioral requirements:

-  Effectively applies knowledge of programming coaching skills within organization context.
-  Creative approach in programming.
-  Effectively applies collaborative consultative skills for the project
-  Strong coaching skill.

8. Education, experience and competencies:

-  Advanced University Degree in a related area including, inter alia, programming web design and coding
-  At list two years of experience on software programming or web programming.
-  Experience of designing at list three Telegram Bots

9. Languages:

- Russian – Professional proficiency
- Knowledge of other Central Asian languages is an advantage

The bid must contain the following documents with the signature of the applicant/company and the seal of the company:

1. CV/information about the programmer/company;
3. Commercial offer.


The applications will be accepted only by e-mail to the address: Этот адрес электронной почты защищен от спам-ботов. У вас должен быть включен JavaScript для просмотра.

The deadline for applications is August 31, 2018.