Terms of Reference


I. Position Information

Position title

Type of Contract

Duty station

Emergency Fund Operator

SST Hourly, UG

Tashkent, Uzbekistan

Reporting directly to

Specialist on Projects / Case Manager

Overall supervision by

Chief of Mission

Managerial responsibility


Directly reporting staff



II. Organizational Context and Scope


Under the direct supervision of the Specialist on Projects/Case Manager and overall supervision of Chief of Mission (CoM), the Incumbent supports ‘Counter Trafficking’ Project in Uzbekistan, implemented by IOM Central Asia with donor funding from the United States Agency for International Development - USAID, be assisting in operating Emergency Fund to support project beneficiaries and performs the following functions.


III. Responsibilities and Accountabilities



  • Operates the Emergency Fund (EF) to support provision of timely and effective direct assistance to beneficiaries in rescue, sheltering, return, rehabilitation, and/or reintegration services upon request from IOM and/or partner-NGOs.
  • Assists in conducting an initial check of received application (documents) against the List of documents to be submitted for direct assistance. In case of missing document(s), the notifies the applicant (sender) to submit the missing documents.
  • Coordinates with the designated members of the EF Commission on consideration of the received applications for direct assistance.
  • Assists in liaising with partner organizations on provision of direct assistance within EF frameworks.
  • Assists in consideration of submitted business-plans/ideas.
  • Provides support to procurement activities related to the direct assistance, in line with IOM rules and procedures.
  • Collects and monitors reports, submitted by partner NGOs.
  • Assists in elaborating and delivering reintegration packages to project beneficiaries  (business-plans), in collaboration with partner organizations.
  • Assists in monitoring activities over provision of assistance within Emergency Fund.
  • Assist in maintaining the database of assisted project beneficiaries.
  • Contributes to project reporting, through preparation of requested tables, charts and other data.
  • Prepares success stories, basing on the cases of the assisted project beneficiaries.
  • Establishes and maintains photo database on assisted project beneficiaries.
  • Other tasks within the incumbent’s capacity, which might be assigned by the supervising person.



IV. Competencies


The incumbent is expected to demonstrate the following behavioural and technical competencies






  • Accepts and gives constructive criticism;
  • Follows all relevant procedures, processes, and policies;
  • Meets deadline, cost, and quality requirements for outputs;
  • Monitors own work to correct errors;
  • Takes responsibility for meeting commitments and for any shortcomings.

Client Orientation

  • Identifies the immediate and peripheral clients of own work;
  • Establishes and maintains effective working relationships with partners and project beneficiaries;
  • Identifies and monitors changes in the needs of the donor, project partners and beneficiaries.

Continuous Learning

  • Contributes to colleagues' learning;
  • Demonstrates interest in improving relevant skills;
  • Demonstrates interest in acquiring skills relevant to other functional areas;
  • Keeps abreast of developments in own professional area.



  • Actively shares relevant information with colleagues;
  • Has excellent writing, communication and negotiation skills;
  • Able to establish and maintain working relationships with government institutions, NGOs and other national/international partners/stakeholders;
  • Has excellent analytical and organizational skills;
  • Able to produce programme related reports, statements and/or projections;
  • Is an excellent team-player with strong skills of independent work;
  • Able to work under pressure and in tight deadlines;
  • Clearly communicates, and listens to feedback on, changing priorities and procedures;
  • Writes clearly and effectively, adapting wording and style to the intended audience;
  • Listens effectively and communicates clearly, adapting delivery to the audience.

Creativity and Initiative

  • Proactively develops new ways to resolve problems.

Leadership and Negotiation

  • Convinces others to share resources;
  • Presents goals as shared interests.

Performance Management

  • Provides constructive feedback to colleagues;
  • Provides fair, accurate, timely, and constructive staff evaluations.

Planning and Organizing

  • Sets clear and achievable goals consistent with agreed priorities for self and others;
  • Identifies priority activities and assignments for self and others;
  • Organizes and documents work to allow for planned and unplanned handovers;
  • Identifies risks and makes contingency plans.


  • Masters subject matter related to responsibilities;
  • Identifies issues, opportunities, and risks central to responsibilities;
  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;
  • Persistent, calm, and polite in the face of challenges and stress;
  • Treats all colleagues, project partners and beneficiaries with respect and dignity;
  • Works effectively with people from different cultures by adapting to relevant cultural contexts;
  • Knowledgeable about and promotes IOM core mandate and migration solutions.


  • Actively contributes to an effective, collegial, and agreeable team environment;
  • Contributes to, and follows team objectives;
  • Gives credit where credit is due;
  • Seeks input and feedback from others;
  • Delegates tasks and responsibilities as appropriate;
  • Actively supports and implements final group decisions;
  • Takes joint responsibility for team's work.

Technological Awareness

  • Learns about developments in available technology;
  • Proactively identifies and advocates for cost-efficient technology solutions;
  • Understands applicability and limitation of technology and seeks to apply it to appropriate work.




  • Ability to work with office equipment (PC, copying machine, scanner, etc.)
  • Knowledge of MS Office, Windows, etc.


V. Education and Experience


a)    University degree (preferably in Psychology, Sociology, Law or relevant);

b)    Knowledge of migration related trends (including, but not limited to, counter-trafficking) related trends, processes in Uzbekistan/Central Asia and main destination countries is a strong asset;

c)    Previous similar experience is preferable.


VI. Languages









Any other Central Asian or other language(s)